Who we are
Digital Grove Agency Ltd is responsible for the personal information you provide when you enquire about our services. For privacy questions or requests, email info@digitalgroveagency.co.uk or call 07360 125719.
Information we receive
Our contact form asks for your name, email address and message. You can also provide your business name and the service you are interested in. Please do not include sensitive personal information in your message.
The website also processes technical information needed to deliver the form and help prevent misuse, including your IP address and a submission identifier used to avoid duplicate emails.
How and why we use it
We use enquiry information to respond to you, discuss your requirements and manage the conversation. Where you ask about buying a service, this processing is necessary to take steps at your request before entering a contract. For other enquiries and abuse prevention, we rely on our legitimate interests in answering correspondence and keeping the website secure.
Submitting this form does not sign you up to a marketing mailing list.
Where your enquiry goes
The form sends your enquiry to our business email inbox. Our website hosting and email delivery providers process information as needed to operate the website and deliver that email. Our inbox provider also processes the message so we can receive and reply to it.
We may disclose information where required by law. For questions about our providers, where information is processed or any international transfers, please contact us.
Keeping your information
Enquiry information is held in our email correspondence. How long it needs to be kept depends on whether the enquiry leads to work, any ongoing correspondence and applicable legal or record-keeping obligations. Contact us to ask about the information we hold or to request its deletion.
Your rights
Under UK data protection law, you may have rights to access your information, correct it, request deletion, restrict processing, object to processing based on legitimate interests, and receive a portable copy where applicable. These rights depend on the circumstances and are not absolute.
Email us to make a request. We may need to confirm your identity before acting, and will normally respond within one month.
You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint.
Updates to this notice
We will update this page when the way we handle enquiry information changes.